Parts Advisor
With a big employer, you’ll often start out in one of their Regional Parts Hubs. You might start in warehouse and distribution to understand the foundations of the hub then spend some time with the administration team to understand how they operate.
You’ll then train on the phones speaking to customers and selling parts. Parts hubs themselves are typically regional sales and distribution centres for makes of cars and vehicles and provide a parts service to UK dealers.
You can be a parts advisor in a garage or accident repair specialist, helping to keep the wheels turning by ordering vehicle parts, paint, materials, and equipment needed to service, maintain, and repair all different types of vehicles.
As a Parts Advisor, you can often expect to:
- Provide internal and external clients and partners with professional, reliable and efficient customer service
- Learn how to identify vehicle parts to support sales, both face-to-face and over the phone
- Work alongside on-site Technicians to ensure they have the parts needed to complete their daily work
- Undertake regular stock checks, ordering parts when required, with a strong focus on organisation
- Develop the skills to ensure the department is a safe place to work by optimising space
Remember every business is different, and every Parts role is too, but if you speak to people who do this job they will say “It’s the best job ever” as you help others to keep the business and vehicle moving.
This position is so important as it means that the Customer will drive away in their vehicle knowing that they have the right parts on the vehicle, the right equipment to repair it and the right materials to make the vehicle look great again.
Don’t worry as we know you may not have the experience just yet, but you may have some of the qualities already such as problem solving and working well as a team.
You will learn all about the role and businesses, and this will help you improve your confidence and give you the experience and support you need to be a great future employee.
So, if you want to be a great Parts Advisor, here are some of the things you will need:
- To follow instructions, and have a good eye for detail
- Be a highly motivated team player, with the ability to use your own initiative
- Great communication skills and a willingness to build and maintain positive and professional relationships
- To be organised, ensuring everything is in its correct place
A minimum of grade 4 (formerly C Grade) in English & Maths (GCSE or equivalent) is often but not always required.
